FAQ

How to test mailcastr for the first time?
Make sure that you have installed the mailcastr chrome plugin in your Desktop/PC. Compose or forward a mail to someone. You can see mailcastr send button...
Wed, 24 Jul, 2019 at 1:18 PM
How does mailcastr track emails?
Mailcastr uses the transparent pixel method that the email industry used for ages. When you send an email using Mailcastr, a pixel is embedded in your mess...
Tue, 18 Jul, 2017 at 5:01 AM
Do you keep copy of my mail on your server?
No. Mailcastr is not an email client to do so.
Sun, 28 Jul, 2019 at 5:18 PM
For the mailcastr to work, is it necessary that recipient must install mailcastr?
No.
Tue, 18 Jul, 2017 at 5:05 AM
I know my mails are opened then why mailcastr don't show it as opened?
Sometimes your recipients will be using email clients which don't open images by default. In this case, mailcastr server can't identify the event.
Wed, 24 Jul, 2019 at 12:33 PM
Will it sync with all the mails in my mobile?
No. The mailcastr will sync only with the emails sent using mailcastr chrome extension
Wed, 24 Jul, 2019 at 12:43 PM
Can I know the emails I sent before installing Mailcastr are read or not
 No. Mailcastr tracks the emails that are sent only by clicking Mailcastr sent button seen in your compose window.
Sun, 28 Jul, 2019 at 5:22 PM
Do mailcastr track individual recipients?
No. as we are not an email client, we can't track individually. But whoever it opens, mailcastr will count the event.
Tue, 18 Jul, 2017 at 5:14 AM
Is mailcastr compatible with other email trackers i already use?
Mailcastr may experience compatibility issues with other mail trackers. We are constantly putting efforts in finding the issues and fixing as soon as possibl...
Sun, 28 Jul, 2019 at 5:24 PM
I have installed chrome plugin but tracking doesn’t work
Make sure you have login in mailcastr plugin. Please check your other extensions like ad blockers, pop-up blockers and alternative email trackers installed i...
Tue, 18 Jul, 2017 at 5:17 AM